Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
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Incident Details
#71351: Unplanned Outage | Broadband | QLD Rockhampton
Started:
08/11/2026 6:15am
Estimated Resolution:
08/11/2026 7:00pm
Type:
unscheduled
Posted: 2026-11-08 06:14:58
We wish to advise that there is currently an unplanned outage for Broadband services in the suburb of Rockhampton and its surrounds.
We tentatively expect service restoration by 10:15 AM AEST 08/11/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause.
We tentatively expect service restoration by 10:15 AM AEST 08/11/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause.
Posted: 2026-11-08 07:55:03
We wish to advise that there is currently an unplanned outage for Broadband services in the suburb of Rockhampton and its surrounds is still ongoing.
Technicians are currently working to restore impacted services. We tentatively expect service restoration by 10:15 AM AEST 08/11/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause.
Technicians are currently working to restore impacted services. We tentatively expect service restoration by 10:15 AM AEST 08/11/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause.
Posted: 2026-11-08 09:09:25
We wish to advise that there is currently an ongoing unplanned outage affecting Broadband services in Rockhampton and surrounding suburbs.
Investigations have identified an optical fiber fault, the fiber repair team is being engaged to attend the site and carry out the necessary repairs. The current estimated time for attendance is approximately 1.5 hours.
We tentatively expect service restoration by 14:00 AEST on 08/11/2026, though this timeframe remains subject to change depending on the repair progress.
Investigations have identified an optical fiber fault, the fiber repair team is being engaged to attend the site and carry out the necessary repairs. The current estimated time for attendance is approximately 1.5 hours.
We tentatively expect service restoration by 14:00 AEST on 08/11/2026, though this timeframe remains subject to change depending on the repair progress.
Posted: 2026-11-08 11:45:48
We wish to advise that the unplanned outage affecting Broadband services in Rockhampton and surrounding suburbs remains ongoing. Our fibre repair team is actively working to restore services. Due to the complexity of the repair work, the estimated time of restoration (ETR) has been revised to 6:00 PM AEDT on 08/11/2026.
We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for the inconvenience and appreciate your patience and understanding.
We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for the inconvenience and appreciate your patience and understanding.
Posted: 2026-11-08 17:58:41
We wish to advise that the unplanned outage affecting Broadband services in Rockhampton and surrounding suburbs remains ongoing.
Our fibre repair team has successfully completed the cable restoration works, and fibre splicing activities are now due to commence. The Estimated Time of Restoration (ETR) has been revised to 10:00 PM AEDT on 08/11/2026. Please note that this timeframe remains subject to change depending on repair progress and site conditions.
Our fibre repair team has successfully completed the cable restoration works, and fibre splicing activities are now due to commence. The Estimated Time of Restoration (ETR) has been revised to 10:00 PM AEDT on 08/11/2026. Please note that this timeframe remains subject to change depending on repair progress and site conditions.
Posted: 2026-11-08 19:13:04
We wish to advise that this outage has now been listed as resolved.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.
For information around resolved incidents, please view historic outages