Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
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Incident Details
#66836: Unplanned Outage | Broadband | QLD Rockhampton
Started:
26/09/2026 6:00pm
Estimated Resolution:
27/09/2026 9:00am
Type:
unscheduled
Posted: 2026-09-26 18:05:41
We wish to advise that there is currently an unplanned outage for Broadband services in the suburb of Rockhampton and its surrounds.
We tentatively expect service restoration by 08:00 PM AEST 26/09/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause.
We tentatively expect service restoration by 08:00 PM AEST 26/09/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause.
Posted: 2026-09-26 19:32:11
We wish to advise that the estimated time for restoration [ETR] for this outage has now been updated to: 12:00 AM AEST 27/09/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologize for any inconvenience that this may cause.
We apologize for any inconvenience that this may cause.
Posted: 2026-09-26 23:29:36
We wish to advise that the unplanned outage affecting broadband services in Rockhampton and surrounding areas is still ongoing.
Fiber team attended the site and identified the root cause of the issue. However, service restoration could not be completed due to safety risks associated with undertaking excavation works at night. A return site visit is required to complete the necessary restoration work.
The Estimated Time of Restoration (ETR) has now been updated to 9:00 AM AEST on 27/09/2026. Please note that this timeframe remains subject to change as restoration efforts progress and additional information becomes available.
We will continue to provide updates as more information becomes available. The latest outage information can also be found on our Network Status Page.
We apologize for any inconvenience that this may cause.
Fiber team attended the site and identified the root cause of the issue. However, service restoration could not be completed due to safety risks associated with undertaking excavation works at night. A return site visit is required to complete the necessary restoration work.
The Estimated Time of Restoration (ETR) has now been updated to 9:00 AM AEST on 27/09/2026. Please note that this timeframe remains subject to change as restoration efforts progress and additional information becomes available.
We will continue to provide updates as more information becomes available. The latest outage information can also be found on our Network Status Page.
We apologize for any inconvenience that this may cause.
For information around resolved incidents, please view historic outages