Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 66 55 75.
Incident Details
#64955: Network Advisory Notice | Increased Latency Towards Singapore and Europe
Started:
04/09/2026 4:30pm
Estimated Resolution:
26/10/2026 6:00pm
Type:
unscheduled
Posted: 2026-09-08 11:39:13
We wish to advise that currently experiencing increased latency to Singapore and Europe due to an unplanned outage.
While we do not expect any degradation in network speed, you may notice slightly higher latency compared to the previously optimized routing path.
We tentatively expect service restoration by 19:00 AEST 09/08/2026, though this timeframe remains subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. You can also find the latest updates on our Network Status page.
Thank you for your understanding and patience.
While we do not expect any degradation in network speed, you may notice slightly higher latency compared to the previously optimized routing path.
We tentatively expect service restoration by 19:00 AEST 09/08/2026, though this timeframe remains subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. You can also find the latest updates on our Network Status page.
Thank you for your understanding and patience.
Posted: 2026-09-09 00:06:10
We wish to provide an update regarding the increased latency to Singapore and Europe due to an unplanned outage. There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimised routing path.
The revised estimated restoration time (ETR) is 18:00 AEST on 16/09/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
The revised estimated restoration time (ETR) is 18:00 AEST on 16/09/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
Posted: 2026-09-16 17:18:38
We wish to provide an update regarding the increased latency to Singapore and Europe due to an unplanned outage. There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimised routing path.
The revised estimated restoration time (ETR) is 18:00 AEST on 18/09/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
The revised estimated restoration time (ETR) is 18:00 AEST on 18/09/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
Posted: 2026-09-17 10:33:15
We wish to provide an update regarding the increased latency to Singapore and Europe due to an unplanned outage.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimised routing path.
The revised estimated restoration time (ETR) is 18:00 AEST on 18/09/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimised routing path.
The revised estimated restoration time (ETR) is 18:00 AEST on 18/09/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
Posted: 2026-09-18 17:06:36
We wish to provide an update regarding the increased latency to Singapore and Europe due to an unplanned outage.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimised routing path.
The revised estimated restoration time (ETR) is 18:00 AEST on 21/09/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimised routing path.
The revised estimated restoration time (ETR) is 18:00 AEST on 21/09/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
Posted: 2026-09-21 17:14:03
We wish to provide an update regarding the increased latency to Singapore and Europe due to an unplanned outage.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimised routing path.
The revised estimated restoration time (ETR) is 18:00 AEST on 25/09/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimised routing path.
The revised estimated restoration time (ETR) is 18:00 AEST on 25/09/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
Posted: 2026-09-25 18:12:17
We wish to provide an update regarding the increased latency to Singapore and Europe due to an unplanned outage.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEST on 28/09/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEST on 28/09/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
Posted: 2026-09-25 18:13:22
We wish to provide an update regarding the increased latency to Singapore and Europe due to an unplanned outage.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEST on 28/09/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEST on 28/09/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
Posted: 2026-09-29 02:22:42
We wish to provide an update regarding the increased latency to Singapore and Europe due to an unplanned outage.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEST on 02/10/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEST on 02/10/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
Posted: 2026-10-01 19:41:39
We wish to provide an update regarding the increased latency to Singapore and Europe due to an unplanned outage.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEST on 09/10/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEST on 09/10/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
Posted: 2026-10-07 09:06:24
We wish to provide an update regarding the increased latency to Singapore and Europe due to an unplanned outage.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEDT on 16/10/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEDT on 16/10/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
Posted: 2026-10-12 07:53:37
We wish to provide an update regarding the increased latency to Singapore and Europe due to an unplanned outage.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEDT on 16/10/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEDT on 16/10/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
Posted: 2026-10-13 08:38:34
We wish to provide an update regarding the increased latency to Singapore and Europe due to an unplanned outage.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEDT on 16/10/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEDT on 16/10/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
Posted: 2026-10-17 08:37:56
We wish to provide an update regarding the increased latency to Singapore and Europe due to an unplanned outage.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEDT on 19/10/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEDT on 19/10/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
Posted: 2026-10-18 14:26:51
We are continuing to monitor the increased latency to Singapore and Europe following the unplanned outage. The current estimated restoration time (ETR) remains 18:00 AEDT on 23/10/2026, subject to change.
While network speeds are not expected to be impacted, you may continue to experience slightly higher latency due to the temporary routing changes.
We will provide further updates as more information becomes available. Thank you for your patience and understanding.
While network speeds are not expected to be impacted, you may continue to experience slightly higher latency due to the temporary routing changes.
We will provide further updates as more information becomes available. Thank you for your patience and understanding.
Posted: 2026-10-23 15:37:00
We wish to provide an update regarding the increased latency to Singapore and Europe due to an unplanned outage.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEDT on 26/10/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
There is currently no expected degradation in network speed; however, you may experience slightly higher latency compared to the previously optimized routing path.
The revised estimated restoration time (ETR) is 18:00 AEDT on 26/10/2026. Please note that this timeframe is subject to change.
We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your understanding and patience.
For information around resolved incidents, please view historic outages