Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
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Incident Details
#64311: Unplanned Outage | Broadband | QLD Cairns
Started:
02/09/2026 9:30am
Estimated Resolution:
02/09/2026 4:00pm
Type:
unscheduled
Posted: 2026-09-02 09:41:13
We wish to advise that there is currently an unplanned outage for Broadband services in the suburb of Cairns and its surroundings.
We tentatively expect service restoration by 12:00 PM AEST 02/09/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause.
We tentatively expect service restoration by 12:00 PM AEST 02/09/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause.
Posted: 2026-09-02 10:36:25
We wish to advise that there is currently an unplanned outage affecting Broadband services in Cairns and surrounding areas is still ongoing.
Restoration team is currently on site, and work is in progress. We tentatively expect services to be restored by 14:00 AEST on 02/09/2026, although this timeframe is subject to change.
We will continue to provide updates as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience this may cause and appreciate your patience while we work to restore services.
Restoration team is currently on site, and work is in progress. We tentatively expect services to be restored by 14:00 AEST on 02/09/2026, although this timeframe is subject to change.
We will continue to provide updates as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience this may cause and appreciate your patience while we work to restore services.
Posted: 2026-09-02 12:10:15
We wish to advise that the unplanned outage affecting Broadband services in Cairns and surrounding areas is still ongoing. Multiple fibre teams are currently working to restore services as soon as possible.
We tentatively expect services to be restored by 16:00 PM AEST on 02/09/2026, although this timeframe is subject to change.
We will continue to provide updates as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience this may cause and appreciate your patience while we work to restore services.
We tentatively expect services to be restored by 16:00 PM AEST on 02/09/2026, although this timeframe is subject to change.
We will continue to provide updates as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience this may cause and appreciate your patience while we work to restore services.
For information around resolved incidents, please view historic outages