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Network Status

Outages & maintenance

Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.

For any further information or support call us on 1300 665 575.

Incident Details

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#5140: Unplanned Outage | NBN | BAYSWATER NORTH, VIC
Started:
31/10/2024 3:00pm
Estimated Resolution:
06/11/2024 1:15pm
Type:
unscheduled
Posted: 2024-10-31 15:30:25
We wish to advise that there is currently an unplanned outage for NBN services in the suburb of Bayswater North and its surrounds.

Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.

Again, our apologies for any inconvenience and this notification will be updated to our network status page.
Posted: 2024-10-31 16:50:52
We wish to advise that The field technician has revised the estimated arrival time to 01/11/2024 by 17:00 AEDT

This notification will be updated as further information comes to hand.

Again, our apologies for any inconvenience and this notification will be updated to our network status page
Posted: 2024-11-01 13:49:18
We wish to advise that The field technician has revised the estimated arrival time to 04/11/2024 by 12:00 AEDT

This notification will be updated as further information comes to hand.

Again, our apologies for any inconvenience and this notification will be updated to our network status page
Posted: 2024-11-04 10:22:41
The attending technician undertaking optimisation activities has identified a fault from one or more end-user premises that is causing interference on the network for the neighbouring sites.
The nbn has requested the end-users make an appointment for a technician to attend and resolve the fault in their premises. The Estimated Time of Restoration (ETR) will be revised upon return of the technician. The returning technician will only be carrying out work on premises causing the interference and will not affect the neighbouring premises
Posted: 2024-11-04 13:34:15
We wish to advise that the estimated time for restoration [ETR] for this outage has now been updated to: 07/11/2024 by 12:00 AEDT

This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2024-11-06 12:09:49
We wish to advise that the field technician is now on-site to commence restoration activities. Customers may experience a loss of connectivity at this time. Due to the nature of this work, one or more network elements may need to be repaired, and this may also disconnect the network upstream affecting additional customers
Posted: 2024-11-06 13:00:09
We wish to advise that this outage has now been listed as resolved.

Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.

Our apologies for any inconvenience.