Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 66 55 75.
Incident Details
#45241: Unplanned Outage | Broadband | QLD Merrimac
Started:
14/03/2026 8:00am
Estimated Resolution:
14/03/2026 2:00pm
Type:
unscheduled
Posted: 2026-03-14 08:03:39
We wish to advise that there is currently an unplanned outage for Broadband services in the suburb of Merrimac and its surrounds.
We tentatively expect service restoration by 10:00 AM AEDT 14/03/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause.
We tentatively expect service restoration by 10:00 AM AEDT 14/03/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause.
Posted: 2026-03-14 09:26:46
We wish to advise that we have already escalated to upstream carrier and their engineers are currently looking into this incident and investigation is in progress.
We also wish to advise that the tentative estimated time for restoration (ETR) is 12:00 AM AEDT on 14/03/2026. Please note that this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologize for any inconvenience that this may cause.
We also wish to advise that the tentative estimated time for restoration (ETR) is 12:00 AM AEDT on 14/03/2026. Please note that this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologize for any inconvenience that this may cause.
Posted: 2026-03-14 12:01:06
We wish to advise that the outage affecting Broadband services in the suburb of Merrimac and its surrounds areas is still ongoing.
We now expect service restoration by 18:00 AEDT on 14/03/2026 though this timeframe may still change. We will continue to keep you updated as more information becomes available. You can also check the latest updates on our Network Status page.
We apologise for any inconvenience caused.
We now expect service restoration by 18:00 AEDT on 14/03/2026 though this timeframe may still change. We will continue to keep you updated as more information becomes available. You can also check the latest updates on our Network Status page.
We apologise for any inconvenience caused.
Posted: 2026-03-14 15:58:21
We wish to advise that this outage has now been listed as resolved.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.