Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 66 55 75.
Incident Details
#42989: Unplanned Outage | Fixed Wireless | SA Kangaroo Island
Started:
26/02/2026 7:45pm
Estimated Resolution:
02/03/2026 10:30am
Type:
unscheduled
Posted: 2026-02-26 21:18:41
We wish to advise that there is currently an unplanned outage for Fixed Wireless services in the Kangaroo Island and its surrounds. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause.
We apologise for any inconvenience that this may cause.
Posted: 2026-02-26 22:44:10
We wish to advise that the unplanned Fixed Wireless outage in Kangaroo Island and surrounding areas is still ongoing. We tentatively expect service restoration by 10:30 AM AEDT 27/02/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause
We apologise for any inconvenience that this may cause
Posted: 2026-02-27 01:59:51
We wish to advise that the unplanned Fixed Wireless outage in Kangaroo Island and surrounding areas is still ongoing. We tentatively expect service restoration by 10:30 AM AEDT 27/02/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause
We apologise for any inconvenience that this may cause
Posted: 2026-02-27 04:01:25
We wish to advise that the service outage is still in effect. Our teams are actively investigating the issue.
We tentatively expect service restoration by 10:30 AM AEDT 27/02/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause.
We tentatively expect service restoration by 10:30 AM AEDT 27/02/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause.
Posted: 2026-02-27 05:59:46
We wish to advise that we are arranging for our technicians to attend the site today morning to investigate and resolve the issue.
We tentatively expect service restoration by 10:30 AM AEDT 27/02/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause.
We tentatively expect service restoration by 10:30 AM AEDT 27/02/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause.
Posted: 2026-02-27 10:28:58
We wish to advise that our technicians are currently en route to site to investigate and resolve the issue.
We tentatively expect service restoration by 1:00 PM AEDT on 27/02/2026; however, this timeframe remains subject to change.
We will continue to keep you updated as further information becomes available. The latest updates can also be found on our Network Status page.
We apologise for any inconvenience this may cause and appreciate your patience.
We tentatively expect service restoration by 1:00 PM AEDT on 27/02/2026; however, this timeframe remains subject to change.
We will continue to keep you updated as further information becomes available. The latest updates can also be found on our Network Status page.
We apologise for any inconvenience this may cause and appreciate your patience.
Posted: 2026-02-27 11:22:25
We wish to advise that our technicians are currently onsite and have commenced investigations.
We tentatively expect service restoration by 1:00 PM AEDT on 27/02/2026; however, this timeframe remains subject to change.
We will continue to keep you updated as further information becomes available. The latest updates can also be found on our Network Status page.
We apologise for any inconvenience this may cause and appreciate your patience.
We tentatively expect service restoration by 1:00 PM AEDT on 27/02/2026; however, this timeframe remains subject to change.
We will continue to keep you updated as further information becomes available. The latest updates can also be found on our Network Status page.
We apologise for any inconvenience this may cause and appreciate your patience.
Posted: 2026-02-27 12:36:54
We wish to advise that rectification process is still ongoing at this time.
Unfortunately, the Estimated Time of Restoration (ETR) has been delayed and revised to 6:00 PM AEDT on 27/02/2026; however, this timeframe remains subject to change.
We will continue to keep you updated as further information becomes available. The latest updates can also be found on our Network Status page.
We apologise for any inconvenience this may cause and appreciate your patience.
Unfortunately, the Estimated Time of Restoration (ETR) has been delayed and revised to 6:00 PM AEDT on 27/02/2026; however, this timeframe remains subject to change.
We will continue to keep you updated as further information becomes available. The latest updates can also be found on our Network Status page.
We apologise for any inconvenience this may cause and appreciate your patience.
Posted: 2026-02-27 15:39:18
We wish to advise that remediation activities are currently ongoing as our team continues to work towards restoring services.
The Estimated Time of Restoration (ETR) has been updated to 6:00 PM AEDT on 27/02/2026; however, this remains subject to change.
We will continue to keep you updated as further information becomes available. The latest updates can also be found on our Network Status page.
We apologise for any inconvenience this may cause and appreciate your patience.
The Estimated Time of Restoration (ETR) has been updated to 6:00 PM AEDT on 27/02/2026; however, this remains subject to change.
We will continue to keep you updated as further information becomes available. The latest updates can also be found on our Network Status page.
We apologise for any inconvenience this may cause and appreciate your patience.
Posted: 2026-02-27 17:55:31
Please be advised that the site remains offline despite multiple restoration attempts. As further investigation is required, Swoop has now engaged the vendor to identify and resolve the underlying issue.
The Estimated Time of Restoration (ETR) has been updated to 10:00 AM AEDT on 02/03/2026, though this may be subject to change as work progresses.
We will continue to provide updates as more information becomes available, and the latest details will also remain available on our Network Status page. We apologise for the ongoing disruption and appreciate your continued patience.
The Estimated Time of Restoration (ETR) has been updated to 10:00 AM AEDT on 02/03/2026, though this may be subject to change as work progresses.
We will continue to provide updates as more information becomes available, and the latest details will also remain available on our Network Status page. We apologise for the ongoing disruption and appreciate your continued patience.
Posted: 2026-02-28 07:49:03
Please be advised that the services have been restored. However we are closely monitoring the sites to ensure stability and will continue to provide updates should any further issues arise.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.