Network Status
Outages & maintenance
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 665 575.
Incident Details
#3889: Unplanned Outage |NBN | SOUTHPORT, QLD
Started:
02/10/2024 8:45am
Estimated Resolution:
03/10/2024 10:00am
Type:
unscheduled
Posted: 2024-10-02 08:55:05
Swoop wishes to advise that there is currently an unplanned outage for NBN services in the suburb of Soothport and its surrounds.
Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.
Again, our apologies for any inconvenience and this notification will be updated to our network status page: https://status.swoop.com.au/
Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.
Again, our apologies for any inconvenience and this notification will be updated to our network status page: https://status.swoop.com.au/
Posted: 2024-10-02 09:03:59
Swoop wishes to advise that the nbn is investigating an alarm to the optical node. If services are unable to be restored remotely, a field technician will be dispatched to the site.
This notification will be updated as further information comes to hand.
Again, our apologies for any inconvenience and this notification will be updated to our network status page: https://status.swoop.com.au/
This notification will be updated as further information comes to hand.
Again, our apologies for any inconvenience and this notification will be updated to our network status page: https://status.swoop.com.au/
Posted: 2024-10-02 11:16:56
Swoop wishes to advise that the local power outage is impacting the nbn network causing a loss of service to customers. nbn is monitoring the situation and once the power is restored will test alarms and perform health checks on the network to confirm stability.
Please contact the local power provider for more information including the Estimated Time to Restore (ETR).
Please contact the local power provider for more information including the Estimated Time to Restore (ETR).
Posted: 2024-10-03 09:39:01
Swoop wishes to advise that this outage has now been listed as resolved.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk on: 1300 665 575 or lodge a ticket via email to: support@swoopbroadband.com.au
Our apologies for any inconvenience.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk on: 1300 665 575 or lodge a ticket via email to: support@swoopbroadband.com.au
Our apologies for any inconvenience.