Network Status

Posted: 2025-12-04 18:10:49

Please be informed that we are currently experiencing increased latency to Singapore and Europe due to an international submarine fibre failure. The Marine team has been engaged for evaluation, assessment, and further investigation of the affected cable segment.

We do not expect any speed degradation. however you may notice higher latency compared to the previously optimized path. An ETR for the fibre restoration has not yet been confirmed.

We will continue to monitor the situation closely and provide updates as they become available.

Thank you for your understanding.

Posted: 2025-12-05 09:27:49

Please be advised that we are aware of the service disruption affecting your connection due to a possible cable fault or break on the Indigo West link. We are unable to provide an ETR at this time due to the complexity of the work involved. We will continue to keep you updated as the investigation progresses.

Next Update: 05-12-2025 17:00 AEDT (05-12-2025 06:00 UTC)

Posted: 2025-12-05 15:14:13

Swoop is aware of a service disruption affecting your connection due to a possible cable fault or break on the Indigo West link. The fault location is estimated to be approximately 3,950 km from Perth. At this time, we are unable to provide an ETR. We will continue to share updates as the investigation progresses.

Thank you for your understanding.

Next Update: 06-12-2025 16:00 AEDT (06-12-2025 05:00 UTC)

Posted: 2025-12-07 15:55:03

Swoop is aware of a service disruption affecting your connection due to a possible cable fault or break on the Indigo West link. We are still waiting for the plan from the Marine team regarding the cable repair. At this time, we are unable to provide an ETR. We will continue to share updates as the investigation progresses.

Thank you for your understanding.

Next Update:09-12-2025 14:30 AEDT (09-12-2025 03:30 UTC)

Posted: 2025-12-09 14:57:55

Swoop is aware of the ongoing service disruption caused by the cable fault on the Indigo West link. Cable repair work is scheduled to begin on 23 January 2026, with an expected completion date of 1 February 2026. We will continue to share updates as our investigation progresses.  

Thank you for your understanding.

Next Update : 17-12-2025 14:30 AEDT (17-12-2025 03:30 UTC)

Posted: 2025-12-17 15:02:32

Swoop is aware of the ongoing service disruption caused by the cable fault on the Indigo West link. Cable repair work is scheduled to begin on 23 January 2026, with an expected completion date of 1 February 2026. We will continue to share updates as our investigation progresses.

Thank you for your understanding.

Next Update :31-12-2025 14:30 AEDT

Posted: 2025-12-31 15:41:45

Please be advised that repair works are scheduled to commence on 23 January 2026 with an expected completion by 1 February 2026. We’ll continue to share updates as restoration progresses.

Next update: 14 January 2026 at 14:30 AEDT (03:30 UTC). If you require urgent assistance, please contact us via phone or email.

Thank you for your patience and understanding.

Posted: 2025-12-31 15:44:10

Swoop has confirmed the issue is due to a cable fault on the Indigo West link. Repair works are planned to commence on 23 January 2026 with the estimated time of restoration (ETR) set to 1 February 2026. We’ll continue to provide updates as restoration progresses.

Posted: 2026-01-15 00:03:05

Swoop is aware of the current service disruption caused by a cable fault on the Indigo West link. The Cable maintenance Team is on their way to the repair site, with an estimated arrival on 14 January 2026. Restoration is expected to be completed by 1 February 2026. We will continue to provide updates as progress is made.

Next Update :21-01-2026 14:30 AEDT (21-01-2026 03:30 UTC) If you require urgent assistance, please contact us via phone or email.

Thank you for your patience and understanding.