Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 66 55 75.
Incident Details
#10157: Unplanned Outage | Fixed Wireless | SA Kangaroo Island
Started:
02/04/2025 4:00am
Estimated Resolution:
02/04/2025 6:00am
Type:
unscheduled
Posted: 2025-04-02 04:10:42
We wish to advise that there is currently an unplanned outage for fixed wireless services in Kangaroo Island and its surrounds.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
Posted: 2025-04-02 05:00:50
Swoop has identified the outage cause as power issue in the large area of the Kangaroo Island.
The estimated time for restoration [ETR] is 08:30 AM ACDT. We will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
The estimated time for restoration [ETR] is 08:30 AM ACDT. We will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
Posted: 2025-04-02 06:50:17
We wish to advise that this outage has now been listed as resolved.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.